Return & Refund Policy

Last updated: October 2026
Your absolute satisfaction forms the core of our business values at Vooshow. If a recent apparel purchase does not completely fulfill your expectations, we are ready to assist you. This policy outlines our complete standard return and refund guidelines so you can browse our collections with total confidence.

1. The 30-Day Evaluation Period

  • Return Duration: We provide a comprehensive 30-day return window counting from the verified physical date of order delivery to initiate a return request.
  • Product Criteria: To qualify for standard return approval, products must remain in their original unworn, unwashed, and unused condition, featuring all initial branding tags securely attached without signs of alteration, and packed in the original box packaging.

2. Return Logistics Costs

  • Defective or Erroneous Shipments: If you receive an item that is faulty, structurally compromised, or completely incorrect due to our error, Vooshow absorbs all return transit fees. We will distribute a prepaid shipping label via email. It is the buyer's duty to download, print, and securely attach the label to the package before shipping. You will incur zero costs.
  • General Preference Returns (Size/Style Change): If a return is generated due to standard choice changes, fitting preferences, incorrect size selection, or because you no longer want the product, the buyer remains entirely responsible for arranging and paying for return shipping charges.
  • No Restocking Deductions: We enforce absolute fee clarity. Vooshow charges a strict $0.00 restocking fee. You will never face hidden processing or handling fees for returning an item.

3. Non-Returnable Category Restrictions

Due to hygiene safety benchmarks, specific categories remain permanently excluded from return eligibility:
  • Clear out final sale items, special promotional clearance products, or digital gift cards.
  • Intimate garments, swimwear separates, or bodysuits where initial protective sanitary shields or seals have been opened, tampered with, or removed.
  • Any item displaying clear signs of washing, personal use, or damages not originating from transit.

4. Initiating Your Return Application

To execute a successful return, you must follow our administrative sequence:
  1. Submit Email Inquiry: Message our team at our customer service email within 30 days of arrival. Include your specific Order Reference ID and a clear explanation for the return.
  2. Review Window: Our dispatch office reviews applications within 24 operational hours (Monday through Friday, 9:00 AM – 5:00 PM EST).
  3. Mailing Instructions: Upon approval, we will supply you with our designated regional return warehouse coordinates and shipping protocols.
  4. Important Notice: Returns sent back without prior email authorization will not be accepted. We cannot receive or process Cash on Delivery (COD) packages.

5. Return Inspections & Processing Time

  • Warehouse Processing: Upon delivery to our collection warehouse, please allow 2–4 business days for our team to physically audit the garment's condition and verify eligibility.
  • Notification: We will issue an email confirmation once we have safely received and processed your returned items.

6. Financial Reimbursement Timelines

  • Immediate Approval: Once approved after our inspection, your refund will be generated instantly.
  • Original Payment Platform: The credit amount is pushed back to your original method of payment (e.g., Credit Card, PayPal, Apple Pay).
  • Banking Network Processing: Banking networks typically require 3–5 business days to clear the credit back onto your account statements.

7. In-Transit Structural Damage Claims

Please inspect your package right away upon delivery. If an item arrives structurally compromised, broken, or wrong, please notify our service desk within 7 days of delivery at our customer care email. Provide your order reference ID alongside clear photo documentation of the packaging box and the item's damage. We will organize a free brand-new replacement or a full refund, and supply a prepaid shipping label if the item needs to be sent back.

8. Structural Exchanges

The fastest method to receive your desired size or style is to return the original item. Once your return application is approved, you can complete a separate, new purchase for the correct item directly on our platform. This prevents inventory stockouts and cuts down processing delays.

9. Customer Support Desk Information

If you have any questions regarding your refund status, return eligibility, or exchange updates, please contact our support team:
  • Email: info@vooshow.com
  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
  • We aim to resolve all return and refund inquiries within 24 business hours (excluding weekends).